Shipping & Returns

SHIPPING

Our delivery term is 0-2 business days for preparing and sending your order. If we are unable to deliver the products within the agreed term, we will notify you accordingly.

SHIPPING FEES AND DELIVERY TIMES

All shipping services used by Derycke-store.com provide a tracking number, receiving proof of shipment and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined, unless otherwise requested. An additional 0-2-business day processing time may be required.

WRONG ADDRESS, NON RECEIVED ITEMS AND RETURNS

When products shipped to wrong address and returned to us, you will only pay the service costs of the postal service. We will refund you the amount for the goods purchased. When your order is not received, we will send a new package to you, we will pay the shipping costs.

If you wish to return your order, we hope you don’t! But if you do, you will need to pay shipping costs for the return package and we will only refund the amount of the goods to you..

WHERE WE SHIP TO?

We ship worldwide.

CUSTOMS

For orders shipped outside of the Netherlands, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs.

RETURNS & GUARANTEES

• Exchanged or returned goods need to be in their original state and package. Used, damaged, stained, or any other condition (incl.: odor), which would prevent goods to be resold as new, cannot be returned nor exchanged
• Items on sale cannot be returned
• Shipping costs and any other cost incurred due to returns or exchanges are at the clients charge
• Derycke BV can not and will not assume responsibility for loss or damage during return or exchange shipping
• All returned and exchanged goods are evaluated on resale-ability and/or authenticity of the claim in case of defect or error on dispatched goods
• Returns and exchanges can only be requested and performed on purchases made from the Derycke-store.com online store.

Steps to follow:

1. Fill in a “RETURN/EXCHANGE REQUEST” and send it back by mail to contact@derycke-store.com. [DOWNLOAD]
2. We will evaluate and confirm your request by email (note that a final acceptance can only be guaranteed after evaluation of the goods upon receipt, see step 4).
3. Return the goods to following address:

Derycke BV

Postbus 5157

1410 AD NAARDEN

The Netherlands

4. Upon receipt we will evaluate the goods for resale-ability and/or authenticity of the claim.
5. In case the request is accepted we will dispatch the exchange goods or pay your refund ASAP. If after evaluation the claim is rejected, we will resend the goods at your charge upon request.

YOUR ORDER DOES NOT MATCH WHAT YOU RECEIVED

In case we accidentally dispatched wrong references and/or wrong sizes, we will gladly exchange these for the correct ones. If the correct goods are no longer available, you can either choose another item, which is in stock -with the same price as the one on the original order-, or ask for a refund. In case of a refund we will repay all charges (incl. all shipping costs).

Derycke B.V. cannot and will not assume responsibility for loss or damage during return shipping.

YOU RECEIVED DEFFECTIVE GOODS

In very rare cases a defect can occur on goods we dispatch, we apologize up-front and we will gladly exchange or refund the goods in question. All defects must occur at moment of reception of the goods.

If the same goods are no longer available for exchange, you can either choose another item, which is in stock -with same price as the one on the original order-, or ask for a refund. In case of refund we will repay all charges (including all shipping costs).

Derycke B.V. cannot and will not assume responsibility for loss or damage during return shipping.

INTERNATIONAL RETURNS

All returned items should be declared as a “Returns and Repairs of Dutch Merchandise” on the customs declaration; returned packages that don’t have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.

QUALITY CONTROL

All Derycke B.V. products are tested on several quality points during the production process. A second quality check is performed at arrival in our warehouse. A third check (mainly on color and fabric quality) is performed before we dispatch the goods to our clients. This process guarantees top quality of our products.

If you have any questions please do not hesitate to contact us at contact@derycke-store.com, we will answer your questions in a short amount of time.