Frequently Asked Questions
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I lost my password, what can I do?Please make a new Password [here]
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My size is not available. When will it be?This depends on the style. If it is a basic, continuous running style we try to replenish within one to two months. If it is a collection item, there won’t be a replenishment
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How long will it take for my order to be delivered?Derycke tries to handover your package within 2 working days. Delivery depends on chosen delivery method.
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What can I do if delivery takes very long?Please write a mail to contact@derycke-store.com or message us via the Contact Page and we will check what the problem might be.
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My order did not arrive completely, what can be the reason?Goods might have been shipped in 2 parts and the postman has not delivered all in one go. If your second package isn’t delivered within 2 days please contact us at contact@derycke-store.com
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Why do I need to sign in or register as a member?To be a member of Derycke comes with many advantages. You can see all your orders and get the most benefits from special sales and campaigns.
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Help! My question isn't mentioned in the FAQ!Derycke always looks for the best possible service to you… our customer. Please contact us at contact@derycke-store.com for your additional questions.
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Press? Reseller? or looking for partnering up with Derycke?Please contact our Marketing Director: Ronald van den Heuvel.
